Contact Us

mycustomdesign@shabbydabbsdesign.com

FAQ

Can you remake a certain product that you are sold out of?

We are a custom made to order business. We offer certain colors, sizes, etc...for most items.

How can I request more information regarding a specific item?

If the information that you are looking for about an item is not included in the description on our website, you can submit a request through email or text @ 512-997-8520 / 512-992-9034. We will do our best to accommodate your request as soon as possible, usually within the same day.

Will I pay sales tax on my order?

Currently customers shipping to AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY and NY will pay local sales tax rates of the address the order is being shipped to. 

I did not receive my order confirmation email. Can you resend it to me? 

 An order confirmation email is  generated and will be sent out once your order is approved. If you did not receive your email, please contact us by email @: shabbydabbsfam19@gmail.com to forward a copy to your confirmed email address.

 I was unsuccessful placing an order on your site. Why has my credit card been charged? 

 If your orders were not successful your credit card will not be charged. Any transactions reflected on your account are authorizations only and will automatically disappear within a few days depending on your bank’s procedures. 

 Do you have any physical stores? 

 Shabby Dabbs Design is a web-based retailer only. We will be adding jewelry and other designs to our site periodically, so please check back frequently to browse fresh styles. 

 Do you ship internationally? 

 Currently, we do not ship outside the United States and Canada nor do we accept payment from foreign credit cards. 

 Do you ship to Canada?

 Yes, we do ship to Canada. For more information about Canadian shipping, please 

 Once I register on your site will I be able to view my order history? 

 Once you are registered on our site you will be able to view current orders as well as previous ones. 

 Why was my order declined? 

Orders can be declined for multiple reasons. Orders will not be authorized by the system if the card is expired or the charge is above the credit limit. Failure to authenticate billing information will also result in a declined order, please check to make sure all details have been entered completely and correctly and correspond to the card being used.